Okay - So far, I'm impressed.
This just in:
Thanks for contacting us at Amazon.com.
Please accept our sincere apologies for any inconvenience caused.
I am sorry that you have not received this order #xxxxxxxxx
; it appears the package may be lost. Please accept our
sincere apologies for this inconvenience.
I have placed a new order for the item "Mac OS X 10.4 Tiger."
There will be no charge for this
replacement. Here are the details of the new order:
Order Number : xxxxxxxxx
Shipping Speed : Two-day domestic
Estimated Delivery Date: May 11, 2005.
It hasn't shipped yet, but it all looks good so far...